Descendant Support

Preserve today. Inspire forever.

Common questions

I forgot my password.

Tap Forgot password? on the sign-in screen. Enter the email address on your account and we will send a 6-digit code. It expires in 15 minutes and can be used once. If no email arrives, check your spam folder — and note that for privacy we send nothing at all to an address with no account, so a missing email may simply mean you signed up with a different one.

How do I join my family?

Someone already in the family sends you either the family invite code or your own personal code. Enter it when you create your account. A personal code links you to the place already prepared for you on the tree, keeping the relationships that were recorded there.

Someone is on the tree but has no account.

That is normal and intended. Anyone can be recorded on the tree whether or not they use the app. When they do join, their personal code connects their account to that existing entry.

Why do I have to confirm a relationship?

Because both people should agree. Nobody is added to your family, and nobody claims a place in it, without confirmation on both sides.

Who can see my health notes?

Nobody but you, unless you deliberately share an individual note with your family. You can make it private again at any time.

I belong to two families.

Supported, and they are kept entirely separate. Switch between them under More.

How do I delete my account?

Email support@pventuregroup.com from the address on the account and we will delete it, along with the messages, memories, events and health notes you created. Entries you added to a shared family tree are kept unless you ask us to remove those too — they are part of other people's records as well as yours.

Privacy

Descendant has no advertising, no analytics and no tracking of any kind. Your password is never stored — only a salted hash that cannot be reversed. The full policy is at /privacy, and inside the app under More.

Reporting a problem

Tell us what you were doing, what you expected, and what happened instead. Your device and app version help; they are on the More screen. If it involves a specific event, memory or message, say which one — we cannot read your family's content, so we cannot find it without being told.